Disney literally employs thousands of people with the sole aim of making people have a truly memorable and unforgettable experience.
One ex Disney employee has lifted the lid on some of the secrets and special things that happen at these magical places.
Disney loves to give guests a kiss goodnight.
If you stick around the Magic Kingdom in Florida until closing, Disney will give you what it calls a kiss goodnight. Cinderella’s castle will light up brilliantly, and there will be an announcement to music thanking you for coming and sharing Walt’s vision for his park. Cast members lucky enough to work there get to see it often, and it never gets old.
Saying “I don’t know” is never an acceptable answer.
If a guest asks you a question, you always have to have an answer, no exceptions. If you don’t know it, find out, but don’t say you don’t know. If it’s a silly question, make up a silly answer. If a child asks you what Tinker Bell eats before her flight across the Magic Kingdom during the fireworks, you better come up with an answer quickly. (Answer: very tiny apples.)
Hollywood Studios has provided bikes backstage for cast.
Because Hollywood Studios is small and doesn’t have underground tunnels, Disney provided a slew of bicycles to be used by cast members backstage. While I was working there, the bike program wasn’t in place. I was told they stopped it because people were abusing the privilege of having the bikes (vandalizing, stealing), but it looks like they may be back now.